Recently moved house and the ease of switching broadband was great. Customer service efficient and informative. Ended up with a much better deal than before and with faster and dedicated stay fast fibre included! Very impressed.
Having sent my wife’s new debit card to the wrong address (after she specifically went into the branch to change address after recently moving home to avoid any mixup).... and with the new contactless feature and all relevant details for online transactions visible on said card I am outraged! When speaking with a member of staff face to face this should not happen! Mistakes can be made yes... but a half hearted apology and cancellation of this card 2 weeks later is not acceptable. I cannot understand how this can happen with so many fraud safeguards in place!Report