Absolute chaos! Really disorganised and busy with no sense of order or a system. As a disabled traveller I was given little help and was told to wait at the special assistance area but when I went there I met people who had been waiting an hour and a half for help! With one family very close to missing their flight. Has put me off using this airport in the future!
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This was my first time travelling as a disabled traveller and the staff at Belfast international airport were amazing. I was given a wheelchair and asked if I needed a member of staff to push me . Although I didn’t the fact that I could get help if needed was such a relief and made our journey through the airport problem free .They couldn’t have been more helpful and nothing was a bother. Also when we returned home a member of staff was waiting at the steps of the plane with a wheelchair to take me inside. Excellent service!
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