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Why you should join Q review
Q review can provide real time analysis on your relationship with your customers.
The Q review platform employs the highest standards of cybersecurity and a governance framework to protect consumers and companies alike.
Ratings and reviews
Q review offers the opportunity for companies to understand how their service offering is perceived and measured.
Companies have the immediate capacity to be notified of and address customer issues through our platform. This ability to connect and reach out to customers offers the opportunity to personalise their organisational culture towards their customers - "Customer Centric"
Q review offers the facility for organisations to gain valuable insight into their customers thoughts, behaviours and expectations.
Receive customer input
Companies can connect with their customers to understand their needs which may facilitate increasing their market share and strategic reach on a global scale.
A platform dedicated to real time service industry opinions, advice and reviews. Q empowers consumers to make smarter decisions with confidence.Share your experience
Reviewed Belfast International Airport
Security clearance has improved greatly no waiting time.
Have been with AXA for a few years now. We’re good to deal with to sort out any issues generally. However, when it came time for renewal my quote was higher than last year. When I spoke to customer services to see if they could give me a better deal they said no. I told them I would consider cancelling my policy. They did not try to keep me and cancelled to policy. Disappointing after being with them for so many years.
Reviewed Danske Bank
Easy to order foreign currency online and no charge just collect at selected branch
I’ve been with AXA for 10 years and although I’ve never had to use the insurance (thankfully), every year, they send a renewal quote out that’s usually higher than the previous year, despite a growing number of no claims years and driving experience. However, I always find that if I go into the shop, they can give me a better deal. Not sure why this should ever be the case as surely it’s easier for them if I just renew online, so why not make it cheaper there??
Why can I never get decent signal with o2? You'd think with the amount of publicity about 5G I'd be able to at least get a 3G signal! Think its time for a change when my contract is up for renewal!
Reviewed Firmus Energy
I've moved to a new house for Uni and it has gas heating - absolutely class! The man that came to activate the boiler etc was very pleasant and taught me all I need to know - I was clueless! Instant hot water for showers too!
Moved house recently as I started University and wanted to change my address to my residence. Staff very nice and helpful BUT had to pay extra onto my monthly bill because I had changed post code- just be wary of this when you go to change your address!
Connecting with your customers
Companies can interact with their customers, solve their problem and build long term relationships.
Understanding your customer wants, likes and dislikes can make a difference to your customers decisions and enhance their brand loyalty.
Evaluating your Performance
Companies may evaluate their performance on the services they offer from the data that Q will collate and analyse with academic rigour through our specially adapted algorithms. Data drives your decision making and that of your customers.
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