British Airways
Normally really enjoy flying with BA. However, I was caught up in the fiasco at Heathrow last week. I accept things can go wrong and delays can occur but what I cannot accept is the failure to communicate what is wrong and no members of staff available to ask and answer questions. There was a disappearing act among BA staff which only added to the chaos. If something goes wrong, at least front up and be available for your passengers.
Having sat on a BA airline last week for over an hour only to be told my return flight had been cancelled. The staff were just as unaware of what was going on as the passengers. I understand unfortunate things can happen but when I went to rebook my flight with BA their app kept crashing and I had no other choice but to use another airline!
Have just recently signed up for BA membership meaning every time I fly with them or partner airlines I get air-miles which I can put towards flights or upgrades. During our last long haul flight a passenger become very unwell the attitude of the staff was fantastic, they worked with the passenger and kept us informed of our detour and delay for this situation. I can not praise the staff on this flight enough.
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