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Have been with AXA for a few years now. We’re good to deal with to sort out any issues generally. However, when it came time for renewal my quote was higher than last year. When I spoke to customer services to see if they could give me a better deal they said no. I told them I would consider cancelling my policy. They did not try to keep me and cancelled to policy. Disappointing after being with them for so many years.
I’ve been with AXA for 10 years and although I’ve never had to use the insurance (thankfully), every year, they send a renewal quote out that’s usually higher than the previous year, despite a growing number of no claims years and driving experience. However, I always find that if I go into the shop, they can give me a better deal. Not sure why this should ever be the case as surely it’s easier for them if I just renew online, so why not make it cheaper there??
Moved house recently as I started University and wanted to change my address to my residence. Staff very nice and helpful BUT had to pay extra onto my monthly bill because I had changed post code- just be wary of this when you go to change your address!
Renewed my car insurance with Axa. Renewal quote was higher than last year for 2 cars so contacted them to ask why. After confirming there were no changes to either driver the price was reduced by £93. Whilst the call centre was good to deal with, question remains why can insurance companies not just offer you the most competitive quote without having to call them? Advice to others is never ever accept the renewal quote, always challenge it and see if you can get it cheaper.
Have been with AXA for 8 or 9 years now and have never had a problem. MyAXA website is great as it allows me to view all documents in one place, change car details, and personal details very quickly and easily without needing to phone up which is very handy.
I’ve never had an issue with AXA insurance in the past but to charge a valued customer over £40 when changing an address because the house is situated 11 minutes drive from the previous! Surely this charge should be waved considering over 6 years using AXA and no claims.... sort it out!
Having sent my wife’s new debit card to the wrong address (after she specifically went into the branch to change address after recently moving home to avoid any mixup).... and with the new contactless feature and all relevant details for online transactions visible on said card I am outraged! When speaking with a member of staff face to face this should not happen! Mistakes can be made yes... but a half hearted apology and cancellation of this card 2 weeks later is not acceptable. I cannot understand how this can happen with so many fraud safeguards in place!
Was an admiral multi-car policy holder for many years. When my renewal was due they quoted a very expensive price. When I questioned this they were suddenly able to offer me a cheaper price. Why not offer this in the first place? Went elsewhere
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